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At Gracie Van Go, we aim to provide a smooth, reliable and enjoyable shopping experience.
This Store Policy outlines our practices regarding orders, payments, shipping, returns, privacy, and customer support.

1. Ordering

When placing an order through our website, you agree that:

• All information provided is accurate and complete

• You are authorised to use the payment method provided

• You understand the product descriptions and shipping details

You will receive an order confirmation email once checkout is completed.

2. Payment Methods

We accept secure payments through:

• Credit / Debit Cards

• PayPal 

All payments are processed externally through trusted third-party gateways.
Your card details are never stored on our servers.

3. Shipping Policy

We offer flat-rate shipping on all orders within Australia.

Your order will be packed with care and dispatched within 2–3 business days.
Shipping times vary depending on your location.

A tracking number will be emailed to you once your order has shipped.

International Shipping

International shipping is not offered as a standard option.
However, we may be able to accommodate special orders — please contact us for a personalised quote.

For full details, please refer to our Shipping Policy page.

4. Returns & Refunds

We accept returns only for defective, damaged, or incorrect items.

To request a return, please contact us within 14 days of receiving your order and include photos of the issue.

If approved, you may choose:

• A full refund, or

• A replacement item (subject to availability)

For defective or incorrect items, we cover all return postage costs.

We do not accept:

• Change-of-mind returns

• Exchanges

• Returns for non-defective items

For full details, please refer to our Returns Policy.

5. Product Information

We take great care to ensure all product descriptions, images, and details are accurate.

Colours may vary slightly due to screen or printing differences.

Prices may change without notice.

All products are subject to availability.

6. Wholesale Orders

Wholesale and retail partners are welcome to enquire.

Wholesale orders:

• Are final once shipped

• Are not eligible for change-of-mind returns

• May be eligible for a credit or replacement if items arrive defective

Please contact us directly for wholesale enquiries.

7. Privacy & Data Protection

Your privacy is important to us.

We collect only the information needed to process your order and improve your shopping experience.
We do not sell or share your personal data with unauthorised third parties.

For full details, please refer to our Privacy Policy.

8. Terms of Use

By browsing or purchasing from our website, you agree to our Terms & Conditions.

These cover:

• Intellectual property

• Website use

• Limitation of liability

• Legal jurisdiction (Victoria, Australia)

9. Customer Support

If you have any questions about your order, shipping, returns, or anything else, please contact us at:

info@gracievango.com

We aim to respond as quickly as possible.